Support
We're here to help.
Reach our support team by email or with our contact form.
Ways to contact us
We will never ask for your password, app PIN or transaction PIN. Anyone who does is not from AppluxMax. Do not share them, and tell us if someone asks.
Questions
Common questions.
Quick answers to what people ask us most.
Payments
My bill payment says processing. What now?
Most payments complete shortly. While a payment is being completed it shows as processing, and the app updates when it finishes. If it cannot be completed, you get the full amount back. If it stays processing for a long time, contact us with the date and amount.
Where do I find my electricity token or exam PIN?
On the receipt after the payment succeeds, and at any time in your transaction history.
Can I check a meter or smartcard before I pay?
Yes. Meter and smartcard numbers are checked before you pay, so you can see whose account the payment goes to.
Gift cards
How long does a gift card review take?
Every card is checked by our team before it is approved. Its status shows as Pending until then, and you are told when it changes.
Why was my card paid at a lower value?
If a card is worth less than the value you entered, we can pay for its real value at the rate you were quoted. The reason is shown with the card in the app.
Why was my card rejected?
The reason is shown with the card in the app. If anything is unclear, contact us and include the date you sent it.
Your account
I forgot my password or PIN.
Reset your password from the sign in screen with a code sent to your phone. For your app PIN or transaction PIN, use the options in the app. We will never ask you for any of them.
Someone else may have access to my account.
Change your password in the app straight away, then contact us by email so we can help you secure your account.
How do I close my account?
Ask to delete it from Profile in the app, using your password. Our team reviews each request and tells you the outcome.
Still need help?
Our support team can look into your account, a payment or a gift card for you.